Terms and Conditions

Billing

All payments are made at the point of purchase. If a payment is not received or payment method is declined no items will be shipped. All payments are made through third party vendors (i.e. PayPal). Iskaboo Publishing does not record, use or store credit card information.

Delivery terms and conditions

We aim to deliver your purchase(s) as soon as possible. Digital products such as PDFs will be delivered immediately after a purchase is successfully made by redirection to a download page and an email to your supplied email address. Tangible items such as hardcopy books will be dispatched as soon as the order is received. Delivery times may vary depending on the destination country and the day of the order however we aim to deliver your purchase in no more than 10 working days.

Delivery will be made to the address specified by you on the completed order form.

Shipping rates, where applicable, will be paid for by the buyer. Shipping rates are charged at £2.99 for destinations inside the United Kingdom and £7.99 for destinations outside the United Kingdom.

In case of any damage to your purchase during delivery Iskaboo Publishing will seek to resolve the issue as quickly as possible with as little inconvenience to you and where appropriate deliver a replacement.

Returns

Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. We do not except returns for our digital products.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at iskaboo@iskaboo.com

Return Shipping

To return your product, you should mail your product to: Iskaboo Publishing Ltd. 22c Lady Margaret Road, London, NW5 2XS, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. When returning items you may want to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.